Forrester European Predictions 2021: Digitally Advanced Firms Will Have A Sustained Advantage Over Their Competitors

Firms will accelerate investments in technology to enable their workforce and provide differentiated experiences

LONDON, Oct. 15, 2020 /PRNewswire/ -- Forrester [] predicts that 2021 will be the year that every company will double down on technology-fueled experiences, operations, products, and ecosystems. According to Forrester's 2021 Predictions [] released today, the success of European organisations will depend on how quickly and well they harness technology to enable their workforce in the new normal and build platforms that differentiate them.

Forrester's Predictions reports analyse the dynamics impacting different industries and disciplines, including changing consumer behaviours, customer experience, employee experience, marketing, privacy, and technology. Key highlights from Forrester's European 2021 Predictions include:

-- More than one-third of European white-collar workers will remain remote
full-time. In 2021, 49% of European managers anticipate a permanently
higher rate of full-time remote employees. As a result, remote
cross-border work will grow.
-- Chief marketing officers will assert full control over the customer
lifecycle. CMOs will put the customer at the centre of everything they
do: leadership, strategy, and operations. As a result, spend on loyalty
and retention marketing will increase by 30% in 2021.
-- Chief information officers will embrace cloud-first and platform
strategies for speed and adaptiveness. In 2021, 30% of firms will
continue to accelerate their spend on cloud, security and risk,
networks, and mobility -- including struggling firms looking to gain
advantage coming out of the pandemic.
-- The European Parliament will draft new AI rules and abandon e-privacy
reform. The European Parliament will not only fail to adopt the
e-privacy regulation proposal in 2021 but will shelve it altogether. The
European Parliament will also finalise a draft of a new AI regulation
that will be the world's first.
-- Fraud and data breaches in banking will reach an all-time high. In 2021,
there will be a high number of fraudulent COVID-19 loans. Banks will
also face breaches and fines because of naive businesses that digitised
with little regard for the EU's GDPR and the PCI DSS, exposing data and
compromising millions of accounts.
"During the pandemic, European firms accomplished tasks that once seemed impossible -- sometimes overnight," said Laura Koetzle, VP and group director at Forrester. "Indeed, with volatility comes opportunity. The shift to remote work, standing up e-commerce platforms to sell online, and organising events virtually to stay connected are just some examples of pivots that European organisations had to make quickly. In 2021, firms will need to be adaptive, creative, and resilient, with our Predictions indicating a trend toward technology acceleration."


-- Download Forrester's European Predictions e-book
-- Read more about the European Predictions
-- Visit the Predictions Hub
-- Register for Technology & Innovation Global
_content%3Dtiglobal20&a=Technology+%26+Innovation+Global] and CX EMEA
About Forrester
Forrester is one of the most influential research and advisory firms in the world. We help organizations grow through customer obsession. Forrester's unique insights are grounded in annual surveys of more than 690,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data and analytics, custom consulting, exclusive peer groups, certifications, and events, we are revolutionizing how businesses grow in the age of the customer; learn more at [].

Press contact: Hannah Segvich, []

Web site:

PR Newswire

Dit persbericht is via ANP Pers Support naar internationale (vak en online) media gestuurd. Heb je nieuws voor buitenlandse journalisten? Bekijk dan onze mogelijkheden of neem contact met ons op.

Verstuur nu éénmalig een persbericht

Verstuur persberichten en beeldmateriaal naar redacties in binnen- en buitenland. Via het ANP-net, het internationale medianetwerk van PR Newswire of met een perslijst op maat.

Direct persbericht versturen
070 - 41 41 234